Architecting / Consulting / Implementation Services

Mercury Storage offers services to match our high customer expectations –
The right vendors, the right Storage, Archiving, Compliance and DR services & solutions. The right partner.

Architecture, Planning & Implementation
Your most valuable resource, next to your personnel, is the product your business designs, develops, manufactures, and markets. Nothing happens without a data trail. So, it can be said that a loss of your data by error, downtime, system or site failure equals loss of productivity. Recreating lost data can take longer that the original creation process, or be downright impossible.

Mercury Storage has the expertise to review your environment, plan your storage accordingly, and implement solutions that will reduce your exposure to devastating loss of data. We will help you insure that you’ll have the ability to keep your business in business, focused on your primary concern - your clients.

Consulting
Mercury Storage offers Consulting for:

  • Information Lifecycle Management (ILM) Studies and Reviews
  • Analyzing and solving Backup bottlenecks, Data staging problems
  • Single Point of Failure reviews – General problem solving (backups, storage and iSCSI SAN's)
  • iSCSI SAN deployment and design – iSCSI expert resources
  • Backup hardware and software Solution Scope - "Which solution best fits the environment"
  • Backup and Storage Project Planning & Disaster Recovery Planning
  • Solution Training and Implementation

We have the expertise to review your current storage (primary, nearline, archive, and offsite/multi-site) to determine the best practice options and make custom recommendations that fit your requirements for business continuity as it applies to your data.

Consulting Services Details

1. Installation, Troubleshooting, Scheduled Maintenance - Tape Libraries, Backup Software, Network Equipment, SAN/Disk Arrays

Normal Business Hours, 8:00AM-5:00PM (M-F, Excluding Holidays)
$200.00/Hour (2 Hour min. + one way drive time if over 30 miles from Mercury Storage HQ)
$750.00 ½ Day (3-5 hours + one way drive time if over 30 miles from Mercury Storage HQ)
$1,500 Full Day (5-8 Hours + one way drive time if over 30 miles from Mercury Storage HQ)

1.5x / hour 5 for After Hours (M-Th)
2.0x / hour for Weekends (Friday after 5PM – Monday 8:00AM)
3.0x / hour for US Official Holidays

$1,500/day for “Special” installs (Normal Business Hours – Please ask if special hours are required)

2. Mercury Storage Retainer Contracts – Call in for Support beyond Standard Vendor Support Contract

Please inquire to your Mercury Storage Account Manager
Normal Business Hours* 8:00AM-5:00PM (M-F, Excluding Holidays)
Special Hours* (7 x 24)
*Overtime and travel rules apply.

3. Bulk, Pre-paid Engagement Contracts

Client pre-pays for bulk hours in blocks, e.g.:
20 Hours $3,500 $175/hr (per hour equivalent)
50 Hours $8,000 $160/hr (per hour equivalent)
100 Hours $15,000 $150/hr (per hour equivalent)

Hours can be used for scheduled installations and maintenance of systems, or transferred to consulting time credits. Benefits: Reduces costs, increase familiarity of environment, and provides preferential call status. Renewals: Unused hours must expire after one year of purchase. Overtime and travel rules apply. Overtime will reduced hours according to above multipliers.

4. Consulting engagements for SAN, Storage management, Networking and Disaster Recovery/Business Continuity Architecting

Arranged per engagement: $1,500-2,000/day (contingent upon: site investigation requirements, documentation preparation requirements, and specific materials costs.)

>> Please contact us for more information / A no-cost Initial review